Frequently asked questions
Currently required proof of ticket purchase regarding Covid-19
- Lift passes can be bought easily and at any time in the Ski amadé online ticket shop or at the ticket offices on site.
- From the 1st of November 2021, all guests entering the ski area will have to carry valid proof of a low epidemiological risk (currently 3G proof) in accordance with the current regulations. The checking or linking of the lift passes and proof is done either online (portal currently still being developed) or on site at the lift ticket offices or lift access points.
- As things stand at present, children up to the age of 11 do not have to provide proof of 3G (vaccinated, recovered or tested).
- 1. Step: Buy lift pass in the online shop
- 2. Step: Link the pass to the 3G proof - enter ticket number and scan QR code (green passport, convalescent certificate, vaccination certificate)
Important note: This tool is currently still being developed and will be put online as soon as possible.
Until the online tool is completed, a visual check of the proof will be carried out in the ski area.
- 1. Step: Buy ski pass at the cashier’s desk
- 2. Step: The cashier links the ticket/pass number with the 3G proof.
Important note: This tool is currently still being developed and will be integrated into the POS system as soon as possible.
Until the completion of the cash register tool, a visual check of the proof will be carried out in the ski area.
- 1. Step: Pick up the lift pass at the pick-up machine.
- 2. Step: Link the lift pass to the 3G proof - enter ticket number and scan QR code (green passport, convalescent certificate, vaccination certificate)
Important note: This tool is currently under development and will be completed as soon as possible.
Until the tool is completed, a visual check of the proof in the ski area will be carried out.
As soon as the regulation of the Austrian Federal Government is available, we can tell you exactly how long which proof is valid for.
If the proof has expired (e.g. test is only valid for x-days), the ski pass must always be re-linked. This also applies to the winter season pass (3G proofs can be re-uploaded or confirmed at the ticket office).
If the ticket is not linked to any current proof, access at the turnstile (reader) is not possible.
General questions about buying ski tickets
Multi day ski passes are only valid on consecutive days. All multi day ski passes can be purchased and used from 3:00 pm the day before the actual ski day.
Exception: Tauernseilbahn Cable Car Haus/Ennstal.
The time limit of multi day ski passes is 12:00 o'clock. The extra half day can be used for example on the first ski day in the afternoon (from 12:00 onwards) or on the last day in the morning (until 12:00).
If two season time periods overlap during the ski holiday, a hybrid price is calculated.
You can easily purchase your ski passes online from home via the Ski amadé Online Ticket Shop. If you still own a KeyCard (from last season) you can simply top it up by entering the number on the card. In any other cases, the ski pass will be delivered directly to your doorstep without any extra charges. (Post 8-10 working days) Or use the pick-up option: you receive a QR code via e-mail and easily pick up your ski pass on site at the cash desk or at the ticket machine.
Purchases can be paid securely via credit card (Visa/Mastercard) or via online transfer.
A special KeyCard is required for all ski passes Deposition EUR 3,00). When returning the card undamaged at the cash desk, the deposit will be refunded.
Stipulations regarding age winter 2021/2022
Mini: born 2016 and after*
Child: born 2006 until 2015
Youth: born 2003 until 2005
Adult: born 2002 and before
*Please note for toddlers born 2016 and after: separate terms and conditions for prices and lift passes may apply in line with conditions that are specific to regions and ski areas.
A refund can only be granted for sport injuries that are acknowledged by a confirmation of a local doctor/hospital and immediate return of the ski pass at one of the main cash desks in the ski resorts of Ski amadé. The amount returned is dependent on the total value of the ski pass and the duration of use befor returning.
There are no refunds for ski passes valid one day or less.
Get more information about special tariffs (e.g. groups of 20 persons or more, students born before 1994, disabled people with at least 70% invalidity) at the cash desks in Ski amadé.
- Salzburger Sportwelt
One day ski passes are only valid in the respective ski area.
A photo is required for all multi day ski passes valid for 9 days or more as well as for season ski passes! Photos can be taken directly on all main cash desks on site. Photos brought along cannot be used.
my Ski amadé Friends Club
The new my Ski amadé Friends Club is for everyone who loves Ski amadé just as much as we do and are ski and snowboard enthusiasts. As part of the Ski amadé circle of friends you have many great benefits and will always be the first to find out about our special offers and highlights from our newsletter.
Great special offers and advantages on lift pass prices, holiday offers, partner promotions, a club card that is also your KeyCard, personal access to the online ticketshop... We won't reveal everything here, but one thing is for sure - Ski amadé has come up with a lot of ideas and as a friend you are always one step ahead.
I have registered in my customer section on www.skiamade.com, but I do not see any details about my Ski amadé Friends Club?
Then you have probably missed activating your account after registration. To do this, you must click on "forgotten password". An e-mail will be sent to you again to reset your password and activate your account. Please contact us if the activation does not work.
Unfortunately this is not possible. Everyone has to register with their own e-mail address.